Generally art prints are created specifically to order. Depending on how busy the studio is, this process can take up to 5 working days (order processing time). Very occasionally there may be exceptional circumstances which delay processing the order, and we will endeavour to contact you to explain the circumstances and delay, for example stock shortages, illness, or supply chain disruption. You may choose to cancel your order due to delay and you will be issued with a full refund.
Occasionally industrial action and strike action can disrupt the delivery process. We ship orders with Royal Mail, and we are not responsible for any disruption or delay to delivery times caused by Royal Mail. Delivery times stated on this website are quoted from Royal Mail and are intended as guidance and aims only, these delivery times are not guaranteed.
Smaller prints are sent to you flat in protective card packaging, and larger prints are gently rolled in a print box. If you order a few prints in different sizes I might send them in separate packages, so that they are all packed as safely as possible.
Rolled prints can be left to settle flat naturally after unpacking, or framed directly. I roll the prints loosely and gently so they aren't damaged- please avoid rolling them more tightly or unevenly, as this can leave marks and creases on the print.
If you have any issues or questions about your order, you can email David directly at firstname.lastname@example.org , or use the contact page to send a message.